Delivery Time - Delivery of mugs to the UK is free of charge and will usually take 3 working days after placing your order. We send all mainland UK orders for mugs via Royal Mail First Class Delivery. Please note for international orders delivery may take 2-3 days longer.
Delivery Cost - Delivery to the UK is free of charge, for all international orders please contact us for a shipping quote.
Packaging - Our mugs are securely packaged in several layers of bubble wrap then sent in sturdy boxes ensuring your item arrives with you in perfect condition.
We are committed to providing excellent customer service therefore we accept the return of goods up to 7 working days after you receive your item, please contact us at office@directprinthouse.co.uk to arrange a return. The item must be returned in its original condition, and the buyer is responsible for all return shipping costs.
All orders made to a custom brief such as custom text items are non-returnable please see below.
Statutory Instrument 2000 No. 2334 The Consumer Protection (Distance Selling) Regulations 2000 Exceptions to the right to cancel 13. - (1) Unless the parties have agreed otherwise, the consumer will not have the right to cancel the contract by giving notice of cancellation pursuant to regulation 10 in respect of contracts - c) for the supply of goods made to the consumer's specifications or clearly personalised.
All refunds exclude initial shipping costs incurred to send the item, therefore a standard shipping fee of £3.99 is non refundable on all orders including orders where a free shipping promotion is offered. Because of their size all prints of 60" in length require for a courier to be booked specifically for the delivery therefore this booking fee will be deducted from all refunds made on prints measuring 60" in length.
